Psychology studies tell us that people are twice as risk adverse as growth oriented. For customers of C/ETRM solutions, hearing that their vendor just got acquired is unsettling, either as loyal users, having just selected or just finished implementation of the system. It can cause disruption, while you’re getting exposed to risk of increased pricing due to market power, quality of services, and product continuity. Especially knowing the failure rate for M&A sits between 70% and 90% percent. In a challenging commodities market, and rapid technology changes, you can’t afford inertia of your C/ETRM vendor. Instead of relying on messages that create a false sense of security, reconsider your options: A Pioneering C/ETRM Alternative
Customers fret when vendors merge. And they probably should. Continuity of services is critical to success in a market where cost management and continued process optimization are no longer nice to have, and vendor M&A activities threatens this as it may affect cost, focus and support. It’s easy to feel helpless after a vendor acquisition. As the saying goes, don’t see this as a problem, but as an opportunity to reconsider your options.
As legacy vendors are seeking shelter under a single umbrella, the C/ETRM solution market continues to evolve, to true cloud-based system, specialized modular solutions, while featuring real-time processing capabilities, ease of integration, user-configurable system extensibility, and even innovative self-configuration. Each have become critical in a commodities market where margins have become slimmer.
Your fresh C/ETRM alternative? Pioneer Solutions, named Top ETRM Solutions Provider of 2019, and Ranked #1 in the category ‘Best Cloud-based C/ETRM System’ and ‘Best Customer services/support’.
Especially in the areas, where your C/ETRM vendor will be affected due to the acquisition or where a C/ETRM ‘conglomerate’ is inherently less nimble and responsive, is where Pioneer Solutions brings value.
Service Levels: Voted by customers, partners and industry professionals, Pioneer Solutions have been top ranked for the last 8 years for customers services and support. We employ a distributed software support network in the U.S., Europe and Asia. This allows for the exceptional customer service and has been a big reason for our success.
Responsiveness: Perhaps Pioneer Solutions’ biggest differentiator – as we engage like a partner with our customers, starting from the sales cycle through implementation and on-going support.
Future Roadmap: As a true Pioneer, we continuously innovate, living up to our hard-earned reputation of delivering next-generation solutions that the market demands. While staying closely abreast of market, industry, and technology developments, customers are in the driver’s seat. Not inhabited by legacy technology, customers of Pioneer Solutions benefit from a modern platform that enable digitalization, process automation, and artificial intelligence, while having a choice of deployment options for small and large enterprises.
Integrations: Integration with other systems and markets is not what legacy C/ETRM solutions are equipped to support. A modern C/ETRM system, like Pioneer’s TRMTracker, relies on an architecture that has embedded middle-ware technology enabling ease-of-integration with support for a variety of formats for both inbound and outbound interfaces.
Customizations: TRMTracker offers a high degree of user configurability, which reduces the risk that large monolith legacy system face: unmanageable, inflexible and costly to maintain. Pioneer achieves this by allowing users to easily extend the application functionality without having to go back to coding, such as the ability to create user-defined field and tables that can be added to extend data models concerning deals, counterparties, and mapping tables.
The acquisition of a supplier should trigger an urgent review of exposure to that company. While customers don’t like to change vendors, it may be forced upon them following an acquisition. History offers examples with disappointing success to build C/ETRM conglomerates. The psychology tests we previously referred to, use a scenario that has a 50% chance of a good outcome and a 50% chance of a bad one. With competitors merging, a good outcome is significantly lower per Harvard Business Review. So, a Conglomerate or a Pioneer? We would be happy to switch you over to our products.